Welcome to Water Fit Essentials! These Terms and Conditions govern your use of our website (www.waterfitessentials.com) and all purchases made through our platform. By accessing our site or making a purchase, you agree to comply with these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for professional aquatic facilities, lifeguards, swim instructors, and aquatic sports enthusiasts aged 18+. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including product designs, text, graphics, logos, and images, is the property of Water Fit Essentials or its suppliers and protected by international copyright laws. Unauthorized use is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our professional aquatic equipment including:

  • Rescue Equipment & AED Units
  • Guard Gear & Swimwear
  • Pool Care & Facility Equipment
  • First Aid and Safety Kits
  • Learn-to-Swim Aids

However, slight variations in color or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering Process

3.1 Order Acceptance

Your order represents an offer to purchase which we accept when we ship the items. We may refuse any order for any reason, including suspected fraudulent activity.

3.2 Order Accuracy

It is your responsibility to ensure all order details (including product selection, quantities, and shipping address) are correct before submission.

4. Payment Terms

4.1 Accepted Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.2 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occur. We reserve the right to cancel orders affected by such errors.

4.3 Sales Tax

Applicable sales tax will be added to orders shipped within the United States.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

  • Standard Shipping (DHL or FedEx): $12.95 USD, 10-15 business days after shipment
  • Free Shipping (EMS): Available for orders over $50 USD, 15-25 business days after shipment

5.3 Delivery Areas

We ship worldwide except to certain Asian and remote regions where delivery options may be restricted.

5.4 Customs and Import Duties

International customers are responsible for all customs fees and import duties. These are not included in the product or shipping costs.

6. Returns & Exchanges

6.1 Return Policy

We offer a 15-day return window from the delivery date for most unused products in original condition with all tags attached.

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Personal Protective Equipment (PPE) – used or opened items
  • First Aid and Safety Kits – once opened or used
  • Personal Care items – if seals are broken
  • Custom or special-order equipment

6.3 Return Process

  1. Request authorization by emailing [email protected] within 15 days
  2. Receive RMA number and instructions
  3. Package item with all original materials
  4. Ship using trackable method (prepaid labels provided for defective items)

6.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Original shipping fees are non-refundable except for defective items.

7. User Responsibilities

  • Provide accurate and complete order information
  • Inspect products promptly upon delivery
  • Follow all safety guidelines for aquatic equipment use
  • Use products only for their intended professional purposes
  • Comply with all applicable laws regarding aquatic facility operations

8. Limitation of Liability

Water Fit Essentials shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Improper use or maintenance of aquatic safety equipment
  • Delays beyond our reasonable control (natural disasters, pandemics, etc.)
  • Customs delays or import issues

Our total liability for any claim related to products shall not exceed the purchase price paid.

9. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA. Any disputes shall be resolved in the courts of Dallas County, Texas.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website.

11. Contact Information

For questions about these Terms or our products:

Water Fit Essentials
4181 Liberty Street
Dallas, TX 75202 USA
Email: [email protected]
Phone: +1 (214) 555-0187 (9am-5pm CST, M-F)

Our aquatic professionals are committed to supporting your water safety needs with high-quality equipment and exceptional service.