At Water Fit Essentials, we stand behind the quality of our professional aquatic equipment and swim facility products. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for our global customers (excluding certain Asian and remote regions).
Key Policy Points:
- 15-day return window from delivery date
- Original condition required with tags attached
- Free return shipping for defective items
- Refunds processed within 3-5 business days
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unused and in original condition
- In the original packaging with all tags attached
- Accompanied by proof of purchase
Non-Returnable Items
For health and safety reasons, the following professional aquatic equipment cannot be returned:
- Personal Protective Equipment (PPE) – including used or opened items from this category
- First Aid and Safety Kits – once opened or used
- Personal Care items – if seals are broken
- Custom or special-order equipment
Return Process
- Request Authorization: Email our water-safety support team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
- Receive Instructions: We’ll email you a Return Merchandise Authorization (RMA) number and shipping instructions within 1 business day.
- Package Your Item: Securely repackage the item with all original materials and include the RMA number visible on the outside.
- Ship Your Return: Send the package to our Dallas facility using a trackable shipping method. For defective items, we’ll provide a prepaid return label.
Exchange Process
Follow the same steps as the return process, clearly indicating in your email that you’d like an exchange and specifying the replacement item from our product line (AED Units, Guard Gear, Rescue Equipment, etc.).
Refund Information
Once we receive and inspect your return:
- Timing: Refunds are processed within 3-5 business days
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable, except for defective items
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot guarantee receipt of untracked returns.
International Returns
For our global customers (excluding certain Asian and remote regions):
- All customs fees and import duties are the customer’s responsibility
- Returns must be marked “Returned Goods” to avoid additional charges
- EMS is the preferred return method for international orders
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Dear Water Fit Essentials Support Team,
I would like to request a return/exchange for my recent purchase (Order #______).
Item(s) to Return: [Product Name(s) from AED Units, Guard Gear, etc.]
Reason for Return: [Defective, Wrong Item, Size Exchange, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]
Attachments: [Photos if item is defective/damaged]
Please send the RMA number and return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]
Contact Our Aquatic Professionals
For urgent return inquiries regarding rescue equipment or facility orders:
Email: [email protected]
Phone: +1 (214) 555-0187 (9am-5pm CST, Monday-Friday)
Mail: Water Fit Essentials, 4181 Liberty Street, Dallas, US 75202
Our water-safety experts are committed to resolving your equipment concerns promptly to ensure your aquatic facility operations remain uninterrupted.